The AI-First Future of Customer and Employee Experience with Steve Brock, Head of AI Solutions at Avaya

AI is transforming the way people work and communicate, from customer service to collaboration.    In this episode of Lenovo’s Work Reborn podcast, host Rita Richa speaks with Steve Brock, Head of AI Solutions at Avaya, about how his organization is turning AI from a technology tool into a cultural mindset.    Steve shares how Avaya’s AI-first approach has enhanced both customer and employee experiences, introducing context-driven design, intelligent automation, and a company-wide AI governance framework. He also explains how AI training programs are reducing employee stress, increasing creativity, and empowering teams to think bigger and move faster.    This conversation explores how AI, leadership, and experimentation are shaping the future of human connection at work.    🎧 Subscribe to the Work Reborn series for more insights from innovators leading the next generation of transformation.