EPISODE · Sep 12, 2025 · 42 MIN
The AI Secrets Most Companies Don’t Know (Yet)
from The Contact Center Gurus · host Amittai Zihove
Host: Darren PrineGuests: Brad Garner & Aaron Symbolik (Krista)What can AI really do for enterprises right now? Spoiler: it’s far more than chatbots and hype. In this episode, we dive into real-world wins, missed opportunities, and why leaders can’t afford to “wait and see” when it comes to AI adoption.Key topics include:Enterprise-wide AI impact: beyond ChatGPTHow AI solves bottlenecks across knowledge, documents, decisions, and peopleCase Study 1: A national alarm company saving $1M+ a year on truck rollsCase Study 2: A title agency automating 9 forms for faster closingsCo-Pilot vs Autopilot: from AI assist to end-to-end automationThe “Star Trek computer” vision—is it closer than we think?Why “wait and see” on AI is a career-limiting moveROI proof: replacing 6+ FTEs with AI for less than the cost of oneGuest Bios:Brad Garner – Senior Strategist at Krista, helping organizations unlock enterprise automation and streamline operations.Aaron Symbolik – Head of Solutions at Krista, passionate about translating business needs into AI-powered wins. Produced by the Cloud Tech Gurus Team. Subscribe for more insights from industry leaders. Visit www.cloudtechgurus.com
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What this episode covers
AI isn’t hype—it’s here, and it’s already delivering results most leaders don’t realize are possible. In this episode of The Contact Center Gurus Podcast, Darren Prine talks with Brad Garner and Aaron Symbolik about the real business wins AI is driving today—and why “wait and see” is the fastest way to fall behind.
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The AI Secrets Most Companies Don’t Know (Yet)
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