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The Amazon Way, with John Rossman (Customer Service, Vision, Leadership, Business) episode artwork

EPISODE · Jun 27, 2023 · 25 MIN

The Amazon Way, with John Rossman (Customer Service, Vision, Leadership, Business)

from The Action Catalyst

Business strategist, leadership expert, and former Amazon executive John Rossman explains some of the principles essential to how Amazon became the consumer and media giant they are today, including customer obsession, keeping a broad vision, keeping an eye on OKR's (objectives and key results), setting the right incentives to create movement, making sure leaders are never done learning, and always taking the next best available action.Mentioned in this episode:This episode is presented by Dr. Marc Sniukas at MakeBetterStrategy.comMake Better StrategyDownload John’s free Business Manifesto and learn more at RossmanPartners.com.Rossman Partners / John RossmanThis episode is presented by Dr. Marc Sniukas at MakeBetterStrategy.comMake Better StrategyDownload John’s free Business Manifesto and learn more at RossmanPartners.com.Rossman Partners / John Rossman

What this episode covers

Business strategist, leadership expert, and former Amazon executive John Rossman explains some of the principles essential to how Amazon became the consumer and media giant they are today, including customer obsession, keeping a broad vision, keeping an eye on OKR's (objectives and key results), setting the right incentives to create movement, making sure leaders are never done learning, and always taking the next best available action.

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The Amazon Way, with John Rossman (Customer Service, Vision, Leadership, Business)

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Frequently Asked Questions

How long is this episode of The Action Catalyst?

This episode is 25 minutes long.

When was this The Action Catalyst episode published?

This episode was published on June 27, 2023.

What is this episode about?

Business strategist, leadership expert, and former Amazon executive John Rossman explains some of the principles essential to how Amazon became the consumer and media giant they are today, including customer obsession, keeping a broad vision,...

Is there a transcript available for this episode?

Yes, a full transcript is available for this episode. You can read the complete transcript on the episode page.

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