The Ambassadors: Purpose Path in Action

What if the biggest driver of a good patient experience has nothing to do with the patient at all — at least not at first? In this episode, Jamie sits down with four leaders behind Your Health's new Ambassador program: Rebecca Dillard (Chief Patient Experience Officer), Eddie Caldwell (VP of Talent & Workforce Strategy), Stephanie Martin (Executive Director of Employee Performance), and Whitney Myers (Executive Field Director of Patient Experience).  Together they built a 36-person volunteer network designed to move Your Health's values off the wall and into everyday conversations. •  Why colleague experience has to come before patient experience — not after it •  The five-part Ambassador framework — Observe, Encourage, Celebrate, Listen, Connect — and which piece each guest personally underestimated •  How Eddie has changed what he listens for in job interviews to hire for culture fit, not just skill •  The simple three-word question — “tell me more” — that's changing how the team listens to understand instead of listening to respond •  Why Purpose Partners, a peer-support network launched at the Ambassador retreat, is built to outlast the excitement of any single training day This is a conversation about what culture change actually requires — not slogans, but sustained, person-to-person influence. Press play to hear what a good “ordinary Tuesday” looks like when a culture initiative actually works. www.YourHealth.Org