The anatomy of a department store

In this episode of The IADS Retail Park 🏢, Maya sits down with Dr. Christopher Knee, author of the IADS exclusive, to unravel the complex world of department store organisation charts. Together, they dive into how leading retailers strategically re-engineer their internal frameworks—balancing legacy layers with digital transformation 💻, the rise of specialised functions, and the unique challenges of managing flagships, outlets, and food divisions. Discover how the C-suite is evolving beyond tradition, why Digital and IT now command board-level influence, and how the ongoing tension between centralised control and agile innovation is shaping tomorrow's department store. From lessons rooted in retail’s long history 📜 to the cutting-edge demands of modern business, this episode delivers must-have insights for executives and retail strategists ready to master complexity and lead change. [Read more about the anatomy of a department store on IADS Exclusive Insights!]🔗 For more insights, follow the International Association of Department Stores on LinkedIn, subscribe to our Substack and visit www.iads.org for the latest research and exclusive resources. This is a public episode. If you'd like to discuss this with other subscribers or get access to bonus episodes, visit iads.substack.com/subscribe