The Art of Complaining, Hyatt vs. Marriott, MTM Diamond Slots Open, Creepy Hotel Software & JW Marriott Las Vegas Review

Join MTM Diamond before the price goes up. Limited slots have opened up. More info here: https://www.patreon.com/c/milestomemories Episode Description On this episode of MTM Travel Shawn and Mark discuss their recent weekend trips including more Hilton payment headaches for Mark and a last minute cert redemption at the JW Marriott Las Vegas for Shawn. How do these hotels measure up and is the JW Marriott in Vegas worth staying at even though it isn't on the Strip? We also dive more into the decline in front desk customer service and the art of complaining. Specifically when is it not worth pursuing a complaint and how can you maximize the system within the rules. We also discuss British Airways pulling a promo without any communication and the software hotels use to track you. Episode Guide 0:00 Welcome to MTM Travel 0:21 Burning a last minute Marriott cert 1:35 JW Marriott Las Vegas review - One of the best Vegas resorts? 6:47 The death of front desk hospitality 8:40 The downside of Marriott vs. Hyatt and vice-versa 14:19 Mark's Hilton payment follies continue 21:39 The art of complaining, pushing limits & enjoying your life 27:52 British Airways pulls a popular promo without communication 32:05 Taking advantage of the rules they set & hotel software quirks Subscribe to MTM Travel & 20 Minute Travel in the same feed! Youtube Podcast Enjoying the podcast? Please consider leaving us a positive review on your favorite podcast platform! You can also connect with us anytime at [email protected].  You can subscribe on Apple Podcasts, Google Play, Spotify, TuneIn, Pocket Casts, or via RSS. Don't see your favorite podcast platform? Please let us know! Melio Offer Terms: This is a business to business payment platform - no personal bills / payments. The offer is for new accounts only. If you sign up using the 20 Minute Travel link new members will get $200 cash back after making a $2000+ in payments via Melio pay. Gal from Melio will reach out to finalize the details of your payment. That is $60 in processing fees for a $200 bonus! After signing up and making your first payment with a vendor you will want to upload your bank info to your Melio account. Do it as the receiving method so you have a checking account set up to receive payments. You will then receive an email from (Gal) Melio saying you are eligible for the $200 bonus and it will tell you to set up your receiving method, or you can share your bank information if you prefer that. Music: Rewind by Jay Someday | https://soundcloud.com/jaysomeday Music promoted by https://www.free-stock-music.com Creative Commons Attribution 3.0 Unported License