The Art of Customer Experience over Coffee with guest Joseph OHara of Ristretto

Do your customers tell their friends about their tremendous experience of your service? In an era when experiences can be shared at the click of a button to huge audiences, customer experience can quite literally lead to rapid growth or even brand desertion. So how do you give people an experience that they (and their connections) want to return to again and again? I was recently discussing customer experience with Joseph O'Hara the Managing Director of Ristretto, Alchemy Coffee and Alchemy Cafes over a drink in his coffee shop and realized that at the core of the success of his business was customer experience. Joe literally changed his career direction to purse his passion for coffee and been creating a truly exceptional experience for his customers since 2003. If customer experience is important to your business model then do join us to learn from someone who out their making it happen. Oh yes and did I tell people about his coffee shop? You bet!