The Art of Empathy in Leadership With Sue Ryan

Empathy isn’t fluff; it’s a force multiplier. We sit down with leadership expert Sue Ryan to unpack how empathy, practiced with intention and without judgment, can transform morale, sharpen decisions, and repair trust—especially when the stakes are high. Sue explains why you don’t need the same backstory to meet the same emotion, and how a leader’s job is to honor what people feel while still moving work forward. We get tactical: the five-to-fifteen second pause that diffuses tension, an exercise to expose and rewrite judgment, and concrete ways to practice active listening in a world of dings and pings.If you lead a team, manage clients, or want to communicate with more clarity and humanity, this conversation is a practical playbook. Learn how to model empathy, encourage it among peers, teach simple micro-skills, and recognize it publicly so it becomes part of the culture. Thank you to our generous sponsors!True Fashionistas – SWFL’s largest designer resale store, where fashion meets sustainability.Golden Acorn Publishing (formerly O’Leary Publishing) – Empowering authors to tell their stories and publish with purpose.Reinvention Studio Lab – A creative hub for transformation, innovation, and bold new beginnings.Wizard of Ads - Online marketing that will have you at the top of the search. Visit us at jenniferannjohnson.com and learn how Jennifer can help you build the life you dream of with her online academy, blog, one-on-one coaching, and a variety of other resources!