The Art of High-Touch Property Management

Send us Fan MailGiselda Accinelli from M-Motion Prestige Properties in Queensland shares her property management journey, focusing on delivering exceptional service through personal connection and a quality-over-quantity approach to business growth.• Based in the Sorrento bundle area with a beautiful office that feels like home• Growing steadily with about 70 properties, prioritizing quality management over rapid expansion• Recruited a trainee property manager she met as an Uber driver who demonstrated exceptional work ethic• Passionate about providing personalized property management that justifies higher fees (7-8.5%) versus discount agencies (5%)• Shares story of a $1,800/week property severely damaged under a discount agency's management• Emphasizes the importance of regular property inspections and personal contact with tenants to identify issues early• Cautious about excessive automation and AI, preferring to maintain control over critical processes• Views property management as building long-term relationships with owners and tenants• Trains new team members thoroughly by focusing on fundamentals and gradually increasing responsibilities• Believes in the value of introducing team members to owners to build trust and transparencyDetector Inspector | Safer Homes This podcast is kindly sponsored by The Associates Co. The Associates Co provides fully trained professionals to assist you with scaling your property management department. They are ready to hit the ground running! Once a luxury, VA's are now a staple in every business, whether you are managing 5 properties or 500+Head over to www.theassociatesco.com