The Art of Investigative Interviewing: Insights from a Healthcare 'Unicorn'

Welcome to today's episode where we explore the nuanced world of investigative interviewing in healthcare settings. My guest is Denise Bruscino, the Chief Diversion Officer at Moffitt Cancer Center in Florida. With a unique combination of nursing experience in inpatient settings and specialized training in behavioral analysis, Denise brings a rare perspective to healthcare investigations—hence her apt self-description as a "unicorn" in her field.In this enlightening conversation, Denise shares her expertise on developing effective interviewing techniques, training others in the art of investigation, and the delicate balance between clinical knowledge and interview skills. We discuss the importance of flexibility during interviews, preparation strategies for managers, and practical advice for organizations building their own interview programs.Whether you're in healthcare, compliance, human resources, or any field that requires skilled interviewing, Denise's insights offer valuable guidance for conducting meaningful and effective investigations.