The Art of Surprise and Delight; with Karl Schwantes

In this episode we meet with Karl Schwantes, a second-generation jewellery store owner and reputation marketing coach.  He focuses on helping his clients achieve 5 star reviews to create credibility and reputation online. He emphasizes the importance of surprise and delight in the client experience, and introduces the concept of "Magical Moments of Truth.” Karl enjoys pushing people out of their comfort zones to help them create a remarkable business and believes in having a business that generates income while allowing people to do things that bring them joy. Here’s a summary of the key points of our conversation:Success and credibility of Xennox with over 1057 five-star Google reviewsThree reasons for being in business: provide for family, deliver amazing results to clients, make a bigger impact in the worldImportance of overcoming fear and taking the first steps in reputation marketingStriving to be the best and standing out from the crowdThree rules for revolutionizing the client journey experienceand much more…Enjoy!Here’s some information about Karl:Karl Schwantes, Owner Xennox & Founder, My 5 Star ReviewsKarl Schwantes is a Customer Experience Expert and an internationalaward-winning author, a Telstra business award finalist and winner ofthe My Business Awards 2020 for the Best Customer Experience.Karl has an uncanny eye for quality and uniqueness. As the owner ofXennox Diamonds, a 47-year-old second-generation family business, hisskill lies not just in making unique jewellery but also in craftingphenomenal experiences with clients. His clients are left feeling like theyhave just been a part of something truly special, which has seen XennoxDiamonds generate over 1043 x 5 star Google reviews.In 2020 Karl launched a program sharing all the Xennox businesssecrets and showing business owners how to craft remarkable clientexperiences that turn great testimonials into Google Reviews that driveleads and sales in their business 24/7, without spending a dollar on ads.What are you famous for?Creating memorable experiences (which often include whisky) Something Interesting About YouFather of triplets (4 kids in total under 2) Also spent 10 years in the military as an Artillery Officer How to Get In Contact With Karl:LI: linkedin.com/in/karlschwantesW: about.me/karlschwantes (Connect with me)W: xennoxdiamonds.com.au/ (Xennox Diamonds)FB: facebook.com/xennoxdiamonds/ (Facebook)The purpose of the Mission Activated podcast is to inspire people with the stories of people who are activated on their mission, and are living a life of purpose, passion and alignment. Being in business is not just about money: it's about bringing our genius and our gifts to the world to impact others. If you'd like to get in touch please contact us at [email protected]