THE BATHROOM TEST (TERRITORY BENCHMARKS)
from Drive: Multi-Unit Excellence for C-Store District Managers Hosted by C-Store Center
Show Notes (Drive Version) Episode Title: The Bathroom Test: Territory Benchmarks (Episode 76) Episode Description: "What you walk past is what you accept." For a District Manager, a dirty restroom during a store visit is never just a missed sweep—it is a glaring indicator that the Store Manager has lost control of the operation. In this episode of Drive, Mike Hernandez explains how to audit your territory for consistency and why the first five minutes of your visit dictate the culture of the entire store. What You Will Learn: The Inconsistency Trap: Why having one spotless store and one dirty store is a failure of district leadership. The Customer Path Audit: How to grade your stores exactly how the customer grades them, before you ever look at a spreadsheet. Setting the Benchmark: Mike shares the hard truth he learned as a District Manager: if you ignore a dirty facility, you are actively giving your team permission to lower their standards. Resources & Links: Download the Territory Facility Scorecard: Text the word STANDARD to 956-897-9192. Recommended Listen: Arrive: Episode 85 (Hear the Owner's perspective on how dirty stores destroy asset valuation).
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