The battle for customer experience | Michael Abbott

The pandemic has changed payments forever; 2025 is happening now. As digital payments have become almost universally accepted, the next gold rush is for customer experience: own the experience, own the value. What can the payments industry learn from the birth of the credit card in the 1950s to create the standard for services in today’s space? What role will traditional institutions have in the incredible innovation fueling the payments industry? In this episode of The PayPod, host Cyrielle Chiron is joined by Michael Abbott from Accenture, to catch up on the ideas explored in his keynote at The 2021 SUMMIT – back to the future of payments.GUEST: Michael Abbott, Senior Managing Director, Global Banking Leader at AccentureRegister for The SUMMIT, Payments Canada's annual conference, at www.thesummit.caAbout The PayPodThe PayPod is Payments Canada’s multi-episode podcast that explores the trends and topics influencing payments in Canada and around the world.In each episode, leading experts and respected thought leaders discuss the changing payment landscape, the needs of Canadians and the future of modern payments.Connect with Payments CanadaVisit our website: Explore payment research, news system updates and insights at payments.ca.Join the conversation: Follow Payments Canada and The SUMMIT, Canada’s annual premier payment event on LinkedIn. Subscribe: Never miss an episode by subscribing to The PayPod on your Apple Podcasts and Spotify.