The Beauty of Visualizing Customer Service with Carl D'Agostino Founder & CEO of Solvpath

Carl D’Agostino is the Founder & CEO of the AI-driven customer support technology company Solvpath. He shares how solving customer service issues for his own eCommerce brands gave birth to Solvpath. Three things in this episode that we dive into. 1️⃣. How to use self-service support to grow an e-commerce brand2️⃣. Why customer support interactions enable Data-driven decisions 3️⃣ The importance of AI in user experience-focused design in customer supportRequest a Demo: www.getsolvpath.comWebsite: www.solvpath.comLinkedin: www.linkedin.com/company/solvpathFacebook: www.facebook.com/solvpathTwitter: https://twitter.com/solvpathYoutube: https://www.youtube.com/channel/UCMVqmZt9z180O4k5tDwRdCASupport is provided by Solvpath, an A.I.-driven customer support system that uses a visual format and self-serve technology to quickly and effectively resolve issues, resulting in satisfying support experiences for customers. Get the best customer support system for your business. Get Solvpath. Get started by visiting www dot Get Solvpath dot com www.getsolvpath.com 00:00 The Beauty of Visualizing Customer Service with Carl D'Agostino, Founder & CEO of Solvpath01:22 Intro02:07 Building eCommerce brands02:42 Solving a problem with Solvpath04:25 Media Buyer view on Fintech06:07 Solvpath is born09:01 More than Call Center Deflection10:03 Spinning off as Solvpath11:26 Increasing the bottom line15:07 Fintech and Merchant Processing Benefits19:15 All about the data21:15 Get & Keep more sales24:58 Solving the Problem25:55 Reports for everything in your funnel27:13 Solvpath Differentiator28:27 Solutions with Solvpath 29:36 What Success looks like for Solvpath31:31 Three Success Tips 31:53 Don't outsource too soon33:42 Don't be a Cheap Skate34:10 Get feedback early and often35:42 If starting again from scratch37:27 Wrapping up