The Best of 2023: Building a Disruptive and Differentiated Offering with Tonya Jackson from Lexmark

Many manufacturers leverage the Internet of Things (IoT) to gather data and streamline their operations. Lexmark has been applying that concept since long before the IoT was commonly understood, using sensors to gather data and provide their clients with an exceptional customer experience.Tonya Jackson is the Senior Vice President of Chief Product Delivery Officer at Lexmark. She has over 30 years of experience in the high-tech industry, and is currently responsible for Lexmark’s product delivery strategy, which includes supply chain, manufacturing, hardware, supplies development, and more.In this classic interview, and one of our best of 2023 and made possible through a partnership with the team at Microsoft, Tonya joins co-hosts Scott Luton and Kevin L. Jackson to discuss:• Initiatives that Lexmark has implemented to move their digital transformation forward, such as leveraging IoT capabilities to pinpoint variances and accelerate responses• Investing in supply chain resilience by institutionalizing lessons learned in preparation for the decisions she and her team will make in the future• How the cloud makes it possible for manufacturing companies, and supply chain leadership specifically, to access powerful computational resources on an as-needed basisAdditional Links & Resources:Learn more about Supply Chain Now: https://supplychainnow.comThis episode is hosted by Scott Luton and Kevin L. Jackson. For additional information, please visit our dedicated show page at: https://supplychainnow.com/best-2023-building-disruptive-differentiated-offering-lexmark-1214 The content in this episode, including all audio, videos, visuals, and graphics, is the property of Supply Chain Now and is protected by copyright law. Unauthorized use, reproduction, distribution, modification, or re-uploading of this content in any form is strictly prohibited without explicit written permission from Supply Chain Now.For licensing inquiries or permissions, please contact us at [email protected]© 2026 Supply Chain Now. All rights reserved. Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.