21: The Bold Vision for Customer Success in 2020

from Breakthrough SaaS Growth with The Jasons · host Jason Whitehead & Jason Noble

Customer success as a discipline is rapidly maturing, yet it still has a long way to go. Many CS programs are not yet delivering full value and more improvements are needed. So, what will you do to boldly lead and grow your CS program in 2020? In this episode, The Jasons share our thoughts and vision for customer success. We talk about trends we noticed in 2019 and layout a bold vision for 2020.

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This episode was published on January 27, 2020.

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