The Botched Software Update That Cost $600 Million

from The Journal. · host The Wall Street Journal & Spotify Studios

We’re off today for the holiday, but wanted to share this episode. Sonos, the high-end speaker company, is still reeling from its disastrous app update over a year ago. WSJ’s Ben Cohen explains how the company lost revenue and approximately $600 million in market capitalization. Then came the layoffs and a CEO exit. Jessica Mendoza hosts. This episode was first published in March 2025. Further Listening: The Glitch That Crashed Millions of Computers The Snowballing Problems at Vail Resorts Learn more about your ad choices. Visit megaphone.fm/adchoices

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This episode was published on October 13, 2025.

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