The Bow-Tie Model: AdventHealth’s Secret to Managing Patient Experience at Scale

For healthcare organizations spread across multiple states and facilities, ensuring a consistent patient experience is no small feat. AdventHealth uses a unique approach, something they call their bow-tie model, to drive their patient experience initiatives at scale. Here’s how. Sasha Perez-Loor, Director of Sustainment & Improvement in Consumer Experience at AdventHealth, is the guest on this episode of the Swaay.Health Podcast. She shares how the organization’s innovative “bow-tie model” has become the cornerstone for aligning patient experience strategies across their nine-state network.