The Brain Behind 911 Calls | Cedar Rapids News

When you call 911, a high-stakes operation kicks into gear—behind the scenes, dispatchers like Haley Slifka are the calm, critical brain of emergency response. Trained in intense six-to-nine-month programs that include polygraphs and live drills, they handle 25 to over 100 calls per shift, often within seven seconds for fire dispatches. They’re not cops—but certified through the National Crime Information Center—and must navigate stressed callers, silent emergencies, and prank calls while feeding real-time intel to first responders. Using multiple screens, they coordinate police, fire, and information relay teams, acting as the vital hub that keeps officers safe and communities secure. After the chaos, meticulous record-keeping ensures every detail is documented—for law, justice, and public accountability. Listen in comfort:Get a discount on a Soli Pillow: http://solipillow.com/discount/dnn. Advertise on DNN:[email protected] This is an automated, high-level news summary based on public reporting.Report issues to [email protected]. View sources & latest updates:https://sources.thednn.ai/319502eaa388adec