The Business Development Lessons That Still Win After 40yrs in Recruitment | Martin Crapper (EP 76)

What if the biggest problem in recruitment business development isn’t the market, tech, or competition… but forgetting what actually works?In this episode, I’m joined by Martin Crapper, Managing Director at Redline Group, to unpack the business development lessons that still win after 40 years in recruitment.Martin has spent four decades building and evolving a specialist recruitment business in the electronics sector. That longevity gives him a rare, grounded perspective on how BD has changed over time, what’s stayed the same, and why people, curiosity, and consistency still outperform shortcuts and shiny tools.If you’re a recruiter, leader, or founder who wants to sharpen your BD approach, build credibility, and create long-term success rather than quick wins, this episode will give you clarity.We cover:✅ The business development lessons that still win after 40 years✅ Why the best recruiters still pick up the phone✅ The “magic phone” mindset and professional persistence✅ Why people buy from people, not companies✅ Curiosity as a competitive advantage in recruitment✅ Consistency vs intensity in business development✅ Why hiding behind email and LinkedIn hurts results✅ Using technology to support BD, not replace it✅ Confidence, preparation, and knowledge in client conversations✅ Building trust, reputation, and long-term relationships✅ Developing recruiters without cloning personalities✅ Martin’s 1 Percent Better tip for recruiters and founders⏱ Timestamps:00:00 – Intro and episode context03:00 – Martin’s background and Redline Group08:00 – Business development then vs now14:00 – The “magic phone” and persistence21:00 – Why people still buy from people29:00 – Curiosity, confidence, and preparation38:00 – Technology, generations, and adaptation47:00 – Trust, reputation, and relationships55:00 – Consistency vs intensity in BD01:03:00 – Advice for recruiters and founders01:10:00 – Martin’s 1 Percent Better tip🐋 Podcast Sponsor – SourceWhaleThis episode is sponsored by SourceWhale, the multi-channel outreach platform I personally use and recommend to recruiters and founders.SourceWhale helps you combine email, LinkedIn, calls, and tasks into one structured, consistent BD workflow, without relying on spray-and-pray automation. If you want better conversations, not just more activity, this is worth a look.👉 Book a demo here:https://sourcewhale.com/book-demo/?utm_source=partner&utm_medium=podcast&utm_campaign=&utm_term=charles_kyriakou&utm_content=book_a_demoMention The 1 Percent Better Recruitment Podcast or my name, Charles Kyriakou, when you book.🔗 Connect with Martin Crapper💻 LinkedIn: https://www.linkedin.com/in/martincrapper/🔗 Connect with Charles Kyriakou💻 LinkedIn: https://www.linkedin.com/in/charleskyriakou1/📲 TikTok: https://www.tiktok.com/@charles.kyriakou🎙️ Spotify: https://open.spotify.com/show/46LjJfw📰 LinkedIn Newsletter: https://www.linkedin.com/newsletters/7244346543967731712/🌐 Website: https://www.inf1nitelearning.com/👇 If this episode resonated, follow the show and share it with a recruiter who wants to get back to what actually works in business development.