The Business of Returns: How DropUpp is Changing E-Commerce Logistics

Hate dealing with returns? You’re not alone. In this episode, we sit down with Naial Casanovas Mack, founder of DropUpp, a startup making online returns effortless by picking them up from your doorstep. We talk about the pain points of e-commerce returns, how DropUpp solves them, and the surprising behaviors of online shoppers. Naial shares the journey of building DropUpp, from its initial concept to a full-fledged business, and the challenges of marketing a service people don’t know they need—until they do. Tune in to learn how he built a tech-driven logistics company using no-code software, why customer interaction is key, and how DropUpp is scaling up to take over Philly.//////////////////////////////////////////////Welcome to the Shoemaker Films Podcast.This podcast explores stories of local businesses, entrepreneurs, and creatives, while also offering tactical tips and valuable knowledge on video marketing, social media, and navigating the digital landscape.At Shoemaker Films, we focus on crafting professional video content that can help your businesses thrive online. Whether you're looking to launch a new product, tell your brand story, or engage with your audience on social media, we're here to help!Looking to elevate your brand? Let's work together!Visit our website at https://shoemakerfilms.com/Follow us on Instagram @shoemaker.filmsWe use ClickUp to manage all of our video projects, collaborate with team members, and stay on top of our content schedule.  Sign up for a free account here:  https://try.web.clickup.com/shoemakerfilms