The Business of Trust

Glen speaks with Edelman Smithfield's Deidre Campbell to explore her firm's new Financial Services Trust Barometer and the (mostly) positive signs for banks and credit unions. Also- the latest Gen AI fiasco has a familiar ring, Illinois' unworkable interchange law moves bizarrely close to reality, and why the CFPB's withdrawal of its open banking rule isn't necessarily cause for celebration.     Links related to this episode:   The 2025 Edelman Financial Services Trust Barometer: https://www.edelmansmithfield.com/trust/2025/trust-barometer/report-financial-sector  Our February conversation with Deidre on global trust overall: https://www.big-fintech.com/scams-grievances-and-the-enduring-value-of-trust/  The Chicago Sun-Times' mea culpa for printing invented book titles: https://chicago.suntimes.com/press-room/2025/05/20/chicago-sun-times-response-to-may-18-special-section  Our May 2023 "Package Delivery Blues" episode exposing some familiar AI shortcomings: https://open.spotify.com/episode/3njgklKC8n2fehQrjj9s6U si=Uhhi0sSVR1q2qBOLjj_Hmg&nd=1&dlsi=00114d6259894dfa  CU Broadcast's recent coverage of the Interchange Fee Prohibition Act with the Illinois Credit Union League (NOTE- On May 31 the Illinois General Assembly postponed implementation of the IFPA for a year, until July 1, 2026):  https://www.cubroadcast.com/episodes/3983-how-illinois-interchange-fee-prohibition-act-could-affect-entire-financial-services-industry  Coverage of the CFPB's decision to pull its Section 1033 (Open Banking) rule: https://www.consumerfinancemonitor.com/2025/05/28/cfpb-will-kill-section-1033-open-banking-rule/    Join us for our next CU Town Hall- Wednesday June 11 at 3pm ET/Noon PT- for a live and lively interactive conversation tackling the major issues facing credit unions today. Industry developments keep coming fast and furious- the CU Town Hall is the place to make sense of these items together. It's free to attend, but advance registration is required:  https://www.cutownhall.com/   Join us on Bluesky!  @bigfintech.bsky.social;  @154advisors.bsky.social (Glen); @jbfintech.bsky.social (John) And connect on LinkedIn for insights like the Friday Fintech Five: https://www.linkedin.com/company/best-innovation-group/  https://www.linkedin.com/in/jbfintech/ https://www.linkedin.com/in/glensarvady/