The Buzz: Optimizing Customer Experiences in Supply Chain

from Supply Chain Now · host Supply Chain Now

Join us as we discuss the paramount importance of nurturing relationships within the intricate tapestry of global supply chains, today on The Buzz!This week, hosts Scott Luton and Jake Barr explore critical topics, alongside special guest Mark Gorlin, founder and CEO of Roadie. Listen in as they emphasize that successful leadership hinges upon the ability to cultivate rapport, and so much more. Listen in for:Insightful perspectives on the current dynamics of tariffs and their profound implications for retail leadersInnovative strategies employed by leading brands to enhance customer experiences amidst challenging environmentsInvaluable lessons gleaned from the peak season of 2024, highlighting the necessity of adapting to soaring customer expectations and cost pressuresAnd much more!Listen in as we navigate these multifaceted topics, and invite the audience to engage proactively with the ever-evolving supply chain landscape. Additional Links & Resources:Connect with Marc Gorlin: https://www.linkedin.com/in/marcgorlin/Learn more about Roadie: https://www.roadie.com/With That Said: https://bit.ly/4hBZIKCNational Supply Chain Day: https://supplychainnow.com/nscd/What 25 retail leaders are saying about tariffs: https://bit.ly/4iYzFhHStarbucks CEO Targets Customer Experience and Speed: ‘We Can Do Both:' https://bit.ly/4iWIrgdGartner Supply Chain Symposium: https://gtnr.it/4iVA8RP SAPICS Conference: https://conference.sapics.org/Learn more about Supply Chain Now: https://supplychainnow.comWatch and listen to more Supply Chain Now episodes here: https://supplychainnow.com/program/supply-chain-nowSubscribe to Supply Chain Now on your favorite platform: https://supplychainnow.com/joinWork with us! Download Supply Chain Now’s NEW Media Kit: https://bit.ly/3XH6OVkWEBINAR- Bridging the Gap: Investigating the Disconnect Between Supply Chains and the People Who Run Them: https://bit.ly/3F1iZr2WEBINAR- Unpacking the Latest Tariff Updates, Best Practices & What to Expect Next: https://bit.ly/4ikvdcSWEBINAR- Lessons Learned from the Trenches: How AI Will Impact the Future of Work: https://bit.ly/3DUnROxWEBINAR- Adapting to Volatility: Navigating Trade Wars, Supply Chain Disruptions & AI: https://bit.ly/4kqSv2DWEBINAR- Altium 365: Integrated Supply Chain Management Across the Product: https://bit.ly/4bWSLmaThis episode is hosted by Scott Luton and Jake Barr, and produced by Trisha Cordes, Joshua Miranda, and Amanda Luton. For additional information, please visit our dedicated show page at: https://supplychainnow.com/buzz-optimizing-customer-experiences-supply-chain-1409 The content in this episode, including all audio, videos, visuals, and graphics, is the property of Supply Chain Now and is protected by copyright law. Unauthorized use, reproduction, distribution, modification, or re-uploading of this content in any form is strictly prohibited without explicit written permission from Supply Chain Now.For licensing inquiries or permissions, please contact us at [email protected]© 2026 Supply Chain Now. All rights reserved. Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

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This episode is 43 minutes long.

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This episode was published on March 28, 2025.

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