The Cabin as Part of the Customer Journey (LOADED Episode 2)

Airlines have more passenger data than ever. The connectivity is arriving. But knowing your passenger often ends the moment they board – and starts again only after they land. That gap is closing.In this second episode of "LOADED. Talking Software for Connected Aircraft", Ralph Wagner and Stefanie Schuster (Axinom) discuss how a connected passenger journey looks end-to-end: from managing passenger identity on the ground, through authentication and transactions on-board, to the cloud architecture that ties it all together. And how airlines should approach building it.Chapters:00:00 Intro01:08 Passenger identity and data on the ground06:03 How connectivity changes cabin devices and data collection11:36 Authentication, transactions, and crew context on board15:07 Aircraft as one edge node in the cloud18:35 Use-case-first vs. platform-first: how to approach the build22:41 Managing a mixed fleet with one software architecture27:16 ConclusionWatch now and let us know your thoughts in the comments. And don't forget to like and subscribe for upcoming episodes.