The challenges and opportunities of Consumer Duty with Dudley Building Society

Welcome to Beyond The Capital from SuperTech and a special four-part series about the Financial Regulation Innovation Lab. SuperTech has partnered with Fintech Scotland for the Lab, which is an industry led collaborative research and innovation programme, helping to shape the future financial regulation in the UK. The programme - and this mini-series - focuses on how new technologies can deliver better outcomes for customers following the introduction of Consumer Duty regulation.In this episode, presenter Hilary Smyth-Allen speaks to Lorraine Breese-Price, the Chief Customer Officer of Dudley Building Society. They discuss the challenges and opportunities that Consumer Duty poses for building societies, including:The alignment of Consumer Duty with the mutual ownership modelThe challenges of legacy systems within building societiesHow building societies’ focus on ethical values can attract younger customersTo find out more about the Financial Regulation Innovation Lab click here. Hosted on Acast. See acast.com/privacy for more information.