The Challenges and Rewards of Being a Biologic Coordinator feat. Shayli Naglekerk

Shayli Naglekerk, co-founder of the Biologic Coordinators of Dermatology, joins That’s Derm Good! to discuss the value and importance of being a biologic coordinator. With over twenty years in the role, Shayli explains the primary responsibilities, best practices, and how to get creative and explore alternative avenues to allow patients access to their specialty medications. This is a rewind episode, a replay, and one of the frequently downloaded episodes. DISCLAIMER: This podcast is for informational purposes only and should not be considered medical or health advice. This podcast does not substitute medical treatment. Always consult a doctor or dermatologist regarding medical advice, diagnoses, or treatment.Working in a medical office can be burdensome, and Shayli is fighting to combat this! Learning to manage a patient's biologics requires significant attention to detail and can detract from their primary patient care responsibilities. Dedicated individuals, either in-office or remote, can be more effective and efficient, allowing medical assistants to focus on their primary duties and ensuring patients receive the specialized care they need.In some cases, office staff may not be fully aware of the steps involved in securing coverage, leading to confusion and delays. On the other hand, patients may not fully understand the medication they have been prescribed or the self-administration process. Biologic coordinators bridge this gap by providing clear explanations and setting expectations for both parties.Communication is another key aspect of a biologic coordinator's role. Shayli explains how biologic coordinators bridge the office staff and the patient, ensuring everyone is on the same page and clearly understands the medication process. Biologic coordinators educate patients about their medications, including how to administer them properly and what to expect regarding side effects. They also provide ongoing support and answer any questions or concerns that patients may have.This episode is produced by Skip The Boring Stuff, a podcast strategy company for business owners.