The Changing Trends in Customer Experience Management

Send us Fan MailHow has Customer Experience Management evolved in 2023? Simon discusses with our returning guest, Simon Fraser, Vice President of Insights and Consulting at InMoment. We're dissecting the transition businesses are making from a survey-centric approach to a more holistic view, utilizing various data sources. We'll also examine the unforeseen repercussions of fraudulent reviews and the implications of self-checkout systems on customer experience. This promises to be a conversation that offers you deep insights into the evolving dynamics of customer experience.  Executive Wins PodcastThe Executive Wins Podcast features inspiring Executives who share their biggest wins.Listen on: Apple Podcasts   Spotify #theproductivityexpertsRegister for the 2026 Productivity ForumFind us in the Top 50 Productivity PodcastsConnect to Simon on LinkedInFollow ReThink on LinkedIn