The Checklist Is Right There… So Why Are They Still Asking You?

You have the checklist. You have explained the process. You may have even shown the team more than once.So why are they still coming back to you with the same questions?In this episode of After the Last Dog, Dara talks about one of the most common owner frustrations in grooming and pet care businesses: repeat staff questions that should already have an answer.Using a simple cleaning checklist example, Dara breaks down why this may not be a “they don’t care” problem. It may be that the team has learned to use the owner as the final answer instead of checking the standard first.You’ll learn how to use the Before You Ask Me to help your team know what to check, what they can decide, and when they really do need to come to you.Because the goal is not to stop your team from asking questions.The goal is to stop solving the same question over and over again.When Everyone Is Responsible, No One Is Responsible Companion Blog and PDF