The Client Retention Matrix by Chris Jennings

https://thebookvoice.com/podcasts/2/audible/98517 to listen full audiobooks. Title: The Client Retention Matrix Series: Conversations Made Easy, Book 2 Author: Chris Jennings Narrator: Chris Jennings, Stephen George Format: mp3 Length: 5 hrs and 53 mins Release date: 03-13-24 Ratings: 5 out of 5 stars, 5 ratings Genres: Customer Service Publisher's Summary: If this sounds familiar, then this book is for you. The Client Retention Matrix provides practical actions and a proven system for turning high-stress client relationships into long-term, mutually beneficial partnerships. You’ll learn how to onboard new clients for optimal success; how to turn difficult conversations into opportunities for connection; and most importantly for your business, how to get everyone in your organization equipped and motivated to create an all-star client experience.