EPISODE · Mar 27, 2017 · 32 MIN
The Client Whisperer, Episode 142
from OfficeHours.FM
What we talked about Managing expectations from the very first interaction with a client Taking ownership of every aspect of a project Addressing "issues" immediately (no festering) Adversarial relationship toward customers Handling hard conversations (and keeping the emotion out) The best (and worst) forms of communication
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The Client Whisperer, Episode 142
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