The CMO Who Doesn’t Care About Your Tech Jargon l BRANDED...

What this episode covers

Jen Grant, CMO of Dialpad, joins Ben Kaplan to talk about the reality behind AI in business, what actually helps customers and what’s just tech for tech’s sake. She shares how Dialpad is shifting focus from shouting about AI to showing how it improves everyday conversations. They dive into the challenge of keeping messaging clear in a fast-moving market, what it really means to be customer-first, and why personality and real human connection still matter more than ever.If you’re navigating brand, marketing, or just trying to stand out without the buzzword bingo, this one's for you.

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Frequently Asked Questions

How long is this episode of BRANDED Leaders?

This episode is 36 minutes long.

When was this BRANDED Leaders episode published?

This episode was published on April 29, 2025.

What is this episode about?

Jen Grant, CMO of Dialpad, joins Ben Kaplan to talk about the reality behind AI in business, what actually helps customers and what’s just tech for tech’s sake. She shares how Dialpad is shifting focus from shouting about AI to showing how it...

Can I download this BRANDED Leaders episode?

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