The Coftie effect: Comfort, connection and conscious hospitality at The Lovat

In this episode we speak to Caroline Gregory, owner and manager of The Lovat in Loch Ness. Caroline spoke about how her hospitality journey began by working with her father, giving her an early insight into the industry and shaping the values that continue to influence her approach today. She also discussed the distinctive ‘Coftie’ philosophy that shapes the Lovat – which creates a sense of comfort and wellbeing that guests can take home with them, and why sustainability is much more than a list of operational initiatives –but a philosophy that should underpin the way a hotel thinks.