The communication playbook: From conflict to collaboration with HBR’s Amy Gallo

Can conflict actually make your team stronger?In this episode of How to Make a Leader, communication expert and Harvard Business Review podcast host Amy Gallo discusses the communication dynamics that shape high-performing professionals and teams. Amy shares strategies to build trust, improve collaboration, and ensure that even the toughest conversations lead to progress. Whether you’re a team leader, an aspiring manager, or someone navigating complex work relationships, this episode is packed with insights to strengthen your communication skills and leadership approach.You’ll learn:How high performing teams disagree respectfully and collaborativelyHow to approach difficult conversations in the workplaceStrategies to improve communication across remote, hybrid, and in-person teamsThe leadership mindset shift that drives long-term successThings to listen for:(00:00) Introducing Amy Gallo(01:39) Building trust quickly to enhance workplace communication(04:57) Three key principles for navigating workplace conflict(09:34) How remote and hybrid work impact workplace communication(13:31) Strategies to prevent miscommunication in digital environments(18:38) When to vent, when to wait, and when to take action(21:27) What distinguishes high-performing teams from struggling teams(24:49) Leadership strategies to encourage open and honest communication(29:08) Emotional regulation and its impact on leadership effectiveness(35:25) How societal tensions are influencing workplace interactions(39:39) Maintaining composure in high-conflict situations(44:13) Why connection should be a leadership priorityTo learn more about Amy and her work, check out her Linkedin profile, her website, and her podcast. Read Amy Gallo’s book: Getting Along: How to Work with Anyone (Even Difficult People).Interested in attending an interview live? Find out more at bigthink.com/plus/eventsWant to learn more about getting Big Think+ for your business? Schedule a call with us at https://www2.bigthink.com/request-a-demo-big-think-plus