The Concierge Who Can’t Be Googled | Cleveland News

David Vinci, the lone concierge at the InterContinental Cleveland, just earned the prestigious Les Clefs d’Or USA honor — one of only a handful in Ohio — proving that top-tier human service still reigns supreme in hospitality. As hotels slash concierge roles for digital convenience, Vinci argues that no app can match his local expertise, insider tips, or ability to secure impossible reservations. With 12 years on the job, he’s turned his passion into a personalized guest experience — from tracking down rare Scotch to curating Cleveland’s hidden gems — showing that in an age of instant answers, nothing beats a human who knows your city like the back of their hand. Listen in comfort:Get a discount on a Soli Pillow: http://solipillow.com/discount/dnn. Advertise on DNN:[email protected] This is an automated, high-level news summary based on public reporting.Report issues to [email protected]. View sources & latest updates:https://sources.thednn.ai/f7d92baf01a3dba2