The Connected Patient: Why Healthcare Still Feels Disconnected

Why does healthcare still feel so disconnected — even after decades of digitization?Behind every repeated story, every missing record, and every moment of frustration is something deeper: the way health information is captured, shared, and too often siloed.Dr. Steven Lane is a practicing physician, clinical informaticist, and Chief Medical Officer at Health Gorilla. He has spent decades at the center of healthcare’s digital transformation, from the early days of electronic medical records to today’s national interoperability efforts, all while continuing to care for patients.In this episode, we explore:Why patients and caregivers still feel like they’re starting from scratchWhat’s really holding interoperability back in 2026How documentation became both a tool and a burdenThe role AI will play in making care more accessible — and where it could go wrongAnd what it would look like to truly put patients in control of their dataThis conversation is about more than technology.It’s about trust, design, and the choices we make in building systems that are meant to serve people.