EPISODE · Dec 5, 2019 · 39 MIN
The connection between Comic-Con, Escape The Room and world-class customer service - Interview with Liz Graham of Wayfair
from Punk CX: Customer Experience Insights with Adrian Swinscoe · host Adrian Swinscoe
Today’s interview is with Liz Graham , who is Vice President of Sales and Service at Wayfair, one of the world's largest online destinations for the home. Liz joins me today to talk about a number of things including getting the human and technology balance right when it comes to delivering a great customer experience, innovative recruitment strategies, using predictive analytics and AI to drive proactive service amongst other things.
Embed this episode
NOW PLAYING
The connection between Comic-Con, Escape The Room and world-class customer service - Interview with Liz Graham of Wayfair
No transcript for this episode yet
Similar Episodes
No similar episodes found.
Similar Podcasts
No similar podcasts found.