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The connection between Comic-Con, Escape The Room and world-class customer service - Interview with Liz Graham of Wayfair

EPISODE · Dec 5, 2019 · 39 MIN

The connection between Comic-Con, Escape The Room and world-class customer service - Interview with Liz Graham of Wayfair

from Punk CX: Customer Experience Insights with Adrian Swinscoe · host Adrian Swinscoe

Today’s interview is with Liz Graham , who is Vice President of Sales and Service at Wayfair, one of the world's largest online destinations for the home. Liz joins me today to talk about a number of things including getting the human and technology balance right when it comes to delivering a great customer experience, innovative recruitment strategies, using predictive analytics and AI to drive proactive service amongst other things.

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The connection between Comic-Con, Escape The Room and world-class customer service - Interview with Liz Graham of Wayfair

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