EPISODE · Apr 24, 2023 · 42 MIN
The Contact Center CFO
from Contact Center Show · host Amas Tenumah & Bob Furniss
Amas and Bob discuss the role of the CFO in the Contact Center: "Yeah, there is a the metric but there reason your are measuring FCR, repeat call rates, average call rate, they should lead somewhere." -Amas "I gotta be ready to tell the story of the history, the real-time and the future." -Bob
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The Contact Center CFO
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This episode was published on April 24, 2023.
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