The COO with a 360° View: Inside My Place Hotels’ Operations and Commercial Strategy - Matt Campbell, My Place Hotels

In this episode, Matt Campbell, Chief Operating Officer and Chief Legal Officer at My Place Hotels, shares his journey from an unexpected path into the hospitality industry to leading a brand known for smart cost efficiencies and a people-centered culture.In this episode we cover:Matt's career story, including his transition from law to hospitality.Matt's roles and responsibilities as a Chief Operating Officer today, including overseeing sales, marketing, revenue management, and operations.Key strategies for driving business results, including operational efficiency and cost-effective customer acquisition.The impact of mentorship and influential figures in Matt's career.The evolving role of technology in hospitality and its balance with human touch.Leadership insights and the importance of an open-door policy.The value of internships and career growth opportunities within the hospitality industry.Tips for maintaining work-life balance and giving back to the community.Mentions:University of South DakotaSabre Hospitality SolutionsSuper 8 MotelsBill BowenHarvey JewettRon RivettNorthern State UniversityBoys and Girls Club A few more resources:If you're new to Hospitality Daily, start here. You can send me a message here with questions, comments, or guest suggestionsIf you want to get my summary and actionable insights from each episode delivered to your inbox each day, subscribe here for free.Follow Hospitality Daily and join the conversation on YouTube, LinkedIn, and Instagram.If you want to advertise on Hospitality Daily, here are the ways we can work together.If you found this episode interesting or helpful, send it to someone on your team so you can turn the ideas into action and benefit your business and the people you serve!Music for this show is produced by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands