The Cost of Bad Customer Experience | Let's Laugh About It with Rachel Greenawald

A bad customer experience doesn’t just create an inconvenience, it creates a cost.In this episode of Let’s Laugh About It, we unpack the real price brands pay when experience falls apart, and why it’s harder to measure than most teams think.From confusing websites and unmet expectations, to wrong items shipped and no response from support. We’ve seen the aftermath firsthand. If you’re a founder, operator, or CX leader, this is a conversation you need to hear.Watch now and rethink what a bad experience is actually costing your brand.