The Cost of FIFA to Taxpayers and the State of Customer Service

TUNE INTO THE TOWN: FIFA COST TO TAXPAYERS OVER $1 BILLION + THE LATEST ON TORONTO POLICE  Libby Znaimer is joined by former Toronto City Councillor Karen Stintz, Executive Director of IntegrityTO Daniel Tate and John Mykytyshyn, Conservative Strategist and President of Bradgate Research Group. We discuss the over $1 billion cost of FIFA games for taxpayers, the latest on the TPS scandals and Chief Demkiw's comments, and other local news of the week. TORONTO CITY COUNCILLOR JON BURNSIDE TALKS TORONTO POLICE SCANDALS  Libby Znaimer is joined by Jon Burnside, City Councillor for Ward 16 (Don Valley East) and a former cop. What does Mr. Burnside think about the scandals that the Toronto Police Services are grappling with including the arrest of off duty officers in Spain, former homicide cop Hank Idsinga's allegations of racism and antisemitism at the top ranks of Toronto Police and Project South? He joins to discuss. THE STATE OF CUSTOMER SERVICE  Libby Znaimer is joined by Shaun Belding, the CEO of The Belding Group of Companies and a global expert on customer experience and customer service. It’s time to check in on the state of customer service. You’d think that the easiest way to get answers about products and services would be to call a company's customer service rep directly over the phone. But, as Libby explains, and as many might be able to relate to, this really isn’t always the case. Are companies doing a good enough job training their client-facing employees?