The cost of silence in research with Amberly Miller

UX research only matters when it changes something. In this episode of The Curiosity Current, Stephanie and Molly sit down with Amberly Miller, Director of UX Research at Prudential Financial, to discuss the real work of turning insight into influence inside a heavily regulated, high-stakes enterprise. Amberly shares how she rebuilt Prudential’s approach to research, moving from a tightly gated silo to a democratized model that empowers more than a hundred practitioners and what it takes to deliver insights that land, even when the truth is uncomfortable. From stakeholder silence to C-suite pressure, from separating signal from noise to knowing where AI belongs, this conversation goes beyond theory and speaks to the reality of earning a voice at the table.