The COVID-Era Grocery Landscape: From Self-Checkouts to Food Autonomy

With a post-pandemic future on the horizon, it’s time to look back on how the pandemic has been a disruptor in some of our most stubborn consumer spaces.Dalhousie’s Agri-Food Analytics Lab, headed by our very own Sylvain Charlebois, partnered with Caddle to conduct a series of reports on food processing, distribution and retail sales. With 16 months of the pandemic behind us, I sit down with Sylvain to unpack some of this data.In this episode, we talk about the rejection and adoption (and, in some cases, even the re-adoption) of grocery store self-checkouts. We offer our insights on why the US is “cheesed” off at Canada and how it’s impacting the dairy industry. We also interview Suresh Kolla President of Nutrameltz, Orally Dissolving Supplements that are finalists in Retail Council of Canada's Canadian Grand Prix New Product Awards.The Food Professor is brought to you by omNovos - THE digital customer engagement solution for grocery and restaurant marketers helping you deliver personalized and segmented experiences at scale. Find out how you can get personal and grow sales by making EVERY customer interaction count with omNovos at www.realcustomerengagement.com****** Thanks again to the folks at omNovos for being our presenting sponsor!If you liked what you heard you can subscribe on Apple iTunes , Spotify or your favourite podcast platform, please rate and review, and be sure and recommend to a friend or colleague in the grocery, foodservice,  or restaurant industry.  I’m Michael LeBlanc, producer and host of The Voice of Retail podcast and a bunch of other stuff, stay tuned for our next episode with my partner Sylvain Charlebois!Stay safe everyone! About UsDr. Sylvain Charlebois is a Visiting Professor in Food Policy and Distribution at McGill University and a Professor in Food Distribution and Policy in the Faculty of Management at Dalhousie University in Halifax. He is also the Senior Director of the Agri-food Analytics Lab, also located at Dalhousie University.Known as “The Food Professor”, his current research interest lies in the broad area of food distribution, security and safety. He is one of the world’s most cited scholars in food supply chain management, food value chains and traceability with over 775 published peer-reviewed journal articles. Dr. Charlebois is also an editor for the prestigious Trends in Food Science Technology journal. He co-hosts The Food Professor podcast, discussing issues in the food, foodservice, grocery and restaurant industries and which is the most listened Canadian management podcast in Canada. Every year since 2012, he has published the now highly anticipated Canadian Food Price Report, which provides an overview of food price trends for the coming year. Furthermore, his research has been featured in several newspapers and media groups, nationally as well as internationally. He has testified on several occasions before parliamentary committees on food policy-related issues as an expert witness. He has been asked to act as an advisor on food and agricultural policies in many Canadian provinces and other countries.With extensive experience collaborating with businesses, governments, and NGOs, Dr. Charlebois combines academic rigor with practical expertise, making him one of the most influential voices in the global agri-food landscape. His work continues to advance the understanding of food systems, fostering innovation and resilience in a rapidly evolving industry. In 2025, he received the prestigious Charles III medal recognizing his tremendous work in informing Canadians about food issues. Michael LeBlanc is a senior retail advisor, keynote speaker and media entrepreneur. Michael has delivered keynotes, hosted fire-side discussions hosted senior retail executive on-stage in 1:1 interviews worldwide. Michael produces and hosts a network of leading retail trade podcasts, including The Remarkable Retail Podcast, The Voice of Retail, The Food Professor, The FEED powered by Loblaw and the Global eCommerce Leaders podcast. He has been recognized by the National Retail Federation (NRF) as a global Top Retail Voice for 2025 and 2025, and continues to be a ReThink Retail Top Retail Expert for the fifth year in a row.