The CPG vs Restaurant Debate Settled by Jeff Galletly of Brooklyn Dumpling Shop

from Give an Ovation: The Restaurant Guest Experience Podcast with Zack Oates · host Ovation

Send us Fan MailZack Oates sits down with Jeff Galletly of Brooklyn Dumpling Shop to unpack what it really takes to scale a brand across both restaurants and retail. Jeff shares how the company has grown rapidly while improving guest experience, and why everything starts with getting the food right before anything else.Zack and Jeff discuss: Building Brooklyn Dumpling Shop across restaurants and CPG Why restaurants act as the “front porch” of the brand How improving food quality transformed guest ratings Balancing speed, accuracy, and consistency in operations Why great food is still the foundation of guest experienceThanks, Jeff!Links:https://www.linkedin.com/in/jeff-galletly-792b523/https://www.linkedin.com/company/brooklyndumplingshop/about/https://www.brooklyndumplingshop.com/

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This episode is 20 minutes long.

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This episode was published on April 27, 2026.

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