EPISODE · Jun 18, 2026 · 1 MIN
The Crisis of Automated Errors
from Customer Experience University - Winning Loyalty & Engagement One Customer at a Time · host Dr. Joseph A. Michelli
Speed is an engine, but judgment is the brake. In this episode, we discuss the rise of "confident but incorrect" AI outputs—often called AI Slop—and the crisis it creates for customer trust. Discover how to build a human security layer that validates outcomes where ethics and complex recall are involved. Learn why protecting your brand means keeping the human in the loop. To learn more about my keynote and training services, please contact me at josephmichelli.com/contact.
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What this episode covers
”AI Slop” can destroy a reputation in milliseconds. Learn why human judgment is the ultimate braking system for autonomous tools and how to build a human security layer for your brand.
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The Crisis of Automated Errors
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