The Crisis That Almost Cost Me Everything

Send us Fan MailFor about two days in 2008, Meredith was convinced she was about to lose every client she had.A technology failure had begun charging customers multiple times for a single order.Some were charged as many as twelve times.What happened next became one of the most important leadership lessons of her career.In this episode of Rooted Leadership, Meredith shares the five principles that guided her through a business crisis, what true accountability looks like, and how trust is built when everything is on the line.You'll learn:What to do first when a crisis hitsWhy leaders should own problems before explaining themThe difference between making people even and making people wholeHow accountability works when the mistake wasn't yoursWhy the way you deliver an apology is part of the apologyBecause your reputation is not built when everything goes right.It's built in the moments when everything goes wrong and your name is on the door.Support the show