EPISODE · Sep 14, 2015 · 42 MIN
The culture of change: Making the citizen a customer
from GovComms: The Future of Government Communication
Our guest today is the Senior Digital Officer at Nottinghamshire County Council, Sarah Lay. In this episode we discuss Nottinghamshire County Council’s innovative Digital First Project and how the council took a customer-centric approach when dealing with its citizens. Hosted on Acast. See acast.com/privacy for more information.
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