The culture of change: Making the citizen a customer

from GovComms: The Future of Government Communication

Our guest today is the Senior Digital Officer at Nottinghamshire County Council, Sarah Lay. In this episode we discuss Nottinghamshire County Council’s innovative Digital First Project and how the council took a customer-centric approach when dealing with its citizens. Hosted on Acast. See acast.com/privacy for more information.

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This episode is 42 minutes long.

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This episode was published on September 14, 2015.

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