The Customer for Life Tech Stack - Julian Hebron
Episode 73 of the Expert Insights podcast, hosted by Total Expert, titled "The Customer for Life Tech Stack - Julian Hebron" was published on March 27, 2021 and runs 14 minutes.
March 27, 2021 ·14m · Expert Insights
Summary
Technology investments have historically focused on the transactional customer experience – and in doing so the ability for banks and lenders to engage and create holistic experiences for customers has actually widened. But the path to continued growth for financial services lies within the ability to retain and engage those customers throughout their financial journey. In this episode, Joe Welu and The Basis Point's Julian Hebron discuss the opportunity in pairing servici...
Episode Description
Technology investments have historically focused on the transactional customer experience – and in doing so the ability for banks and lenders to engage and create holistic experiences for customers has actually widened. But the path to continued growth for financial services lies within the ability to retain and engage those customers throughout their financial journey. In this episode, Joe Welu and The Basis Point's Julian Hebron discuss the opportunity in pairing servicing with the next generation of technology to create a true customer for life organization.