The Customer Service Revolution by John R. DiJulius III

https://thebookvoice.com/podcasts/2/audible/98431 to listen full audiobooks. Title: The Customer Service Revolution Author: John R. DiJulius III Narrator: Joel Richards Format: mp3 Length: 4 hrs and 54 mins Release date: 10-02-20 Ratings: 5 out of 5 stars, 34 ratings Genres: Customer Service Publisher's Summary: In The Customer Service Revolution, DiJulius points out how numerous companies have made customer service their biggest competitive advantage, are dominating their industries, and have made price irrelevant. As a result of this customer service revolution, people are being treated differently, better, and in a way like never before. This is a result of how companies and management are treating their employees and how employees are treating each other and the customer - which ultimately permeates into people’s personal lives at home and in their communities.