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The Customer Success Platform... Opportunity or Burden? episode artwork

EPISODE · Nov 10, 2023 · 41 MIN

The Customer Success Platform... Opportunity or Burden?

from Trust Me, I'm a CSM · host William Belcher & Valerio Bianconi

Valerio and William welcome Justin Bradley, a veteran of both cybersecurity and customer success. In this episode, we tackle such thorny questions as:- Why do you need a Customer Success Platform?- When is the right time for companies to start thinking about investing in them?- What are these platforms trying to achieve?- What role can an AI take alongside a CSP?- Do all companies need a CSP, or are there alternative methods that achieve the same outcome?

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The Customer Success Platform... Opportunity or Burden?

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Frequently Asked Questions

How long is this episode of Trust Me, I'm a CSM?

This episode is 41 minutes long.

When was this Trust Me, I'm a CSM episode published?

This episode was published on November 10, 2023.

What is this episode about?

Valerio and William welcome Justin Bradley, a veteran of both cybersecurity and customer success. In this episode, we tackle such thorny questions as:- Why do you need a Customer Success Platform?- When is the right time for companies to start...

Can I download this Trust Me, I'm a CSM episode?

Yes, you can download this episode by clicking the download button on the episode player, or subscribe to the podcast in your preferred podcast app for automatic downloads.
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