The Customer Whisperer

I met Meghan several years ago and realized right away that she had a special skill when it comes to working with customers. Not every Customer Support/Success leaders is able to instantly connect with customers, deescalate their issues, align with product and solve their problems. That’s why I wanted to get Meghan on the podcast right away! Product & Technology leaders can learn A LOT from experienced leaders on the front lines with actual users of the product. In our conversation, we discuss: * Learning to talk to customers * The divide between customer service and product * Rebuilding trust with customers over time * Strategies for being a CX manager * Using AI in customer success More about MeghanMeghan is a leader in the area of customer success & client relationship management. She currently works in the asset management space. Prior to that Meghan has run client facing teams across a number of different verticals including HealthTech and the insurance industry. Where to find Meghan Koutros: * LinkedIn: https://www.linkedin.com/in/meghan-koutros-7a575b156/ Where to find Technocratic: * Newsletter: https://newsletter.technocratic.io * LinkedIn: https://www.linkedin.com/company/technocraticgroup For inquiries about appearing on or sponsoring the Technocratic podcast, please email [email protected] This is a public episode. If you'd like to discuss this with other subscribers or get access to bonus episodes, visit newsletter.technocratic.io/subscribe